Product & Service-Related Questions
Q1: What types of products does Karito provide?
A1: We supply high-quality welding rods, cutting wheels, and other essential consumables for workshops and fabrication units.
Q2: Are Karito’s products branded?
A2: We offer only trusted and tested branded products, ensuring both quality and durability.
Q3: Can I order custom products not listed on the website?
A3: Yes, simply message us on WhatsApp with your specific requirement — we try to fulfill custom needs wherever possible.
Q4: Do you provide tools or only consumables?
A4: Currently, we focus on consumables. However, on request, we can also supply select tools based on availability.
Q5: Is there a catalogue I can browse?
A5: Yes, our WhatsApp menu showcase popular items. You can also request our digital catalog anytime.
Ordering & Delivery
Q1: How can I place an order with Karito?
A1: Just WhatsApp us! Our simple order system allows you to choose products and confirm quantity in minutes.
Q2: Where does Karito deliver?
A2: We deliver across multiple cities and towns in India. Delivery timelines may vary based on your location.
Q3: What is the expected delivery time?
A3: Usually within 1–3 working days, depending on stock and location.
Q4: Can I schedule or repeat an order?
A4: Yes! Our team can help you set up repeat orders based on your monthly consumption.
Q5: How do I track my order?
A5: You’ll receive an order confirmation on WhatsApp. For tracking, just reply “Track Order” and our team will assist.
Pricing & Payment
Q1: Are Karito’s prices competitive?
A1: Yes. We focus on providing quality at the right price — often more affordable than local dealers.
Q2: How do I know the price of a product?
A2: You can ask on WhatsApp or via call
Q3: What payment methods do you accept?
A3: We accept UPI, bank transfer, and cash on delivery (in selected areas).
Q4: Do I get a GST invoice?
A4: Yes, we provide a GST-compliant invoice with every order.
Q5: Are there any hidden charges?
A5: No hidden charges. Delivery or tax-related charges, if any, are transparently shared before confirmation.
Support & Partnership
Q1: How can I contact Karito for support?
A1: We’re always available on WhatsApp or you can call us at +91 9599116787
Q2: I want to partner with Karito as a vendor. How can I apply?
A2: Use the “Partner with Us” section on the site or message us directly.
Q3: Do you offer distributor or dealer programs?
A3: Currently, we work directly with workshops. However, we’re open to regional partners — contact us to discuss.
Q4: What if I face an issue with my order?
A4: Message us on WhatsApp and we’ll resolve it promptly — customer satisfaction is our priority.
Q5: Can I refer other workshop owners to Karito?
A5: Yes! We appreciate referrals and often reward loyal customers for spreading the word.
Returns & Warranty
Q1: Can I return a product if it's defective?
A1: Yes, we offer a return or replacement policy if there’s a genuine defect in the product.
Q2: How soon should I report an issue?
A2: Please inform us within 24 hours of delivery with product photos for faster resolution.
Q3: Do your products come with any warranty?
A3: Consumables typically don’t carry warranty, but we ensure replacement for damaged or incorrect items.
Q4: Will I be refunded or given a replacement?
A4: In most cases, we send a replacement. Refunds are processed only when replacement is not possible.
Digital Ordering & Security
Q1: Is it safe to order on WhatsApp?
A1: Absolutely. Our official number is verified, and we follow secure communication practices.
Q2: Will my data or number be shared?
A2: No. We never share your contact details or purchase history with third parties.
Q3: Can I save my order history?
A3: Yes. Your chat on WhatsApp acts as a record. You can also request a monthly purchase summary.
Q4: Do you have a mobile app?
A4: Currently, we operate via WhatsApp.
Q5: How do I know I’m chatting with the official Karito account?
A5: Always check for our verified business profile and logo. Our number: +91 9599116787
Contact Karito
- G10, Krishna Complex, Maharaja Agrasen Marg, Sector-31, Noida, Uttar Pradesh 201301
- support@karito.co.in
- +91 9599 116 787